Last Updated: May 2026

At HDiag, we provide reliable global shipping and flexible payment solutions for B2B customers.
With years of experience in diesel diagnostic tools and heavy machinery parts, we ensure a smooth and secure transaction process from order to delivery.

1. Payment Methods

We support multiple secure payment options to meet different business needs:

Trade Assurance: Recommended for first-time orders to ensure transaction security.
Bank Transfer (T/T):
- In-stock items: 100% payment before shipment
- Customized orders: 30% deposit before production, 70% balance before delivery
PayPal, Western Union, MoneyGram: Available for flexible transactions
Letter of Credit (L/C): Available for large-volume orders

All payment terms will be clearly confirmed before order processing.

2. Order Processing

All equipment is delivered as a complete solution with pre-installed software as your customation.
We provide compatibility confirmation before purchase.
Orders are processed within 48 hours for in-stock items.
Customized orders will be delivered within a confirmed timeline.
Full order tracking is provided from preparation to delivery.

3. Shipping Methods

We offer worldwide shipping through trusted logistics partners:

International Express: DHL, FedEx, UPS, EMS, TNT
Air Freight: Faster delivery for medium to large shipments
Ocean Shipping: Cost-effective solution for bulk orders
Truck Transport: Available for regional deliveries

Customers may also use their own freight forwarder by providing detailed shipping instructions.

4. Delivery Time

Express shipping: typically 5–10 business days
Air freight: 7–15 business days
Sea freight: 20–40 days depending on destination

Delivery time may vary due to customs clearance and local logistics conditions.

5. Customs & Duties

Buyers are responsible for all import duties, taxes, and customs clearance fees in their country.
We can assist with documentation to help smooth customs processing.

6. Packaging

All products are securely packed using industrial-grade materials, including reinforced cartons, wooden cases, and protective wrapping,
ensuring safe delivery for international transportation.

7. After-Sales Support

12-month warranty on most products
Technical support for installation and usage
Basic troubleshooting and software compatibility guidance

8. Contact Us

For inquiries, quotations, or order support, please contact us:

Company: HDiag
Address: Room 108, Shenghui Building, Zhuji Road, Tianhe District, Guangzhou, China
Phone: +86 15107492522
WhatsApp: +1 5405817240
Email: zrx0519172@163.com

We are committed to providing fast delivery, reliable logistics, and professional support to ensure your business runs smoothly.